TenthNode›Residential Real Estate
Multifamily and BTR

Your portfolio is scaling.
Your ops team should not have to.

Multifamily and BTR operators run on high-volume, repeating workflows: leasing, onboarding, maintenance, renewals. TenthNode automates the operational layer so your team handles exceptions, not admin.

15%
Reduction in Operational Cost Per Unit
20%
Improvement in Team Productivity
~3 wks
From Scoping to Go-Live
The Problem

Where the hours go.

At scale, residential operations become a coordination problem. None of this work is complex. But it consumes a disproportionate amount of skilled time that should be spent on things that actually require judgement.

Enquiries across channels
Portal, email and web form leads all arriving separately with no unified triage.
Onboarding by hand
Chasing the same documents from every new tenant, manually, every time.
Maintenance in two systems
Tickets logged in one place, actioned in another, followed up by a person.
Arrears on spreadsheets
Weekly manual cross-reference of rent roll. No automated escalation.
Reporting from three platforms
Data stitched together from systems that do not talk to each other.
Skilled time on admin
Ops directors and PMs spending most of their week on repeating, low-complexity tasks.
What We Automate

Workflows we typically build for residential operators.

Every automation below has been built and is running for a residential operator. Scoped, built and handed over in about 3 weeks.

01

Leasing enquiry handling

2 min response time
Before

Enquiries across email, portals and web forms triaged and answered manually. Hours lost every day.

After

AI reads, matches to available units and responds within 2 minutes. Team sees exceptions only.

OpenAIClaudeAutomationCRM / PMS
02

Tenant onboarding pipeline

11 days avg down to 6
Before

Property manager chasing documents and updating the PMS by hand across every new tenancy.

After

Document collection, agreement signing, PMS logging and notifications automated end to end.

AutomationDocuSignOpenAIPMS
03

Maintenance triage and routing

4 hrs response down to 20 min
Before

Every ticket read manually, categorised by trade and forwarded to contractors by email.

After

AI categorises and routes with unit history attached. Resident updated automatically.

ClaudeAutomationFM systemSlack
04

Arrears chasing and reconciliation

Zero manual rent roll checks
Before

Finance team cross-referencing rent roll weekly. Overdue tenants chased by hand.

After

Daily automated sweep. Graduated message sequence by days overdue. Team sees exceptions only.

AutomationOpenAIFinance / PMSEmail
Integration Layer

We work with your existing stack.

TenthNode does not replace your PMS, CRM or finance platform. We build the automation layer that connects them and fills the gaps between them. If it has an API or a webhook, we can work with it.

StarRezYardiMRIRe-LeasedSalesforceHubSpotZohoNetSuiteXeroDocuSignFlkitoverFacilioSpikeErin LivingWE WumboMicrosoft 365Google WorkspaceSlackWhatsApp Business

If your platform is not listed, ask us. The list above is illustrative, not exhaustive.

In Practice
Residential Operator · 1,200 units · 4 sites

30% of ops team time recovered. No new headcount. Three workflows.

A BTR operator was managing leasing, onboarding and maintenance coordination across four sites with a central ops team of six. As the portfolio grew, response times were slipping and the team was spending the majority of their week on repeating admin rather than resident experience or asset performance.

TenthNode built three connected workflows: inbound leasing triage, a full onboarding pipeline with automated document chasing and PMS logging and a maintenance routing system connected to their FM platform. Eight weeks from first conversation to all three in production.

BTR operatorPMS integrationLeasing automationMaintenance routing

Further reading

BTR leasing follow-up automation →How to automate invoice processing for property accounting →Stuck with your system? You're stuck with the workarounds →
0
reduction in leasing triage time
0
days avg onboarding (down from 11)
0
min maintenance response (down from 4 hrs)
0
hrs per week reallocated to higher-value work
FAQ

Common questions from BTR and multifamily operators.

We can work with Yardi, MRI, Re-Leased, StarRez, Salesforce, HubSpot and others. If your platform has an API or webhook support - which most modern PMS and CRM systems do - we can integrate with it. If you are unsure, tell us what you are running and we will confirm in the scoping conversation.
No. We build and test in a separate environment against your systems. The team is not involved until user acceptance testing in week three, which typically takes a couple of hours.
The system is designed to flag exceptions, not to handle everything invisibly. Anything the automation is not confident about is surfaced to your team immediately with context. Your team handles the edge cases; the automation handles the volume.
Yes. Most of our BTR clients run across multiple sites. The workflows are configured to route by property, by building or by team structure depending on how your operation is organised. There is no volume ceiling that changes the model.
Infrastructure for a standard BTR workflow stack typically runs between $150 and $300 per month depending on outreach channel costs. There are no per-lead or per-tenancy fees on the automation layer itself. You own all accounts on delivery.
Running a Multifamily or BTR portfolio?

If you are adding headcount every time you add a building,
that is a workflow problem.

Let us show you where the hours are going and what can be automated in the next 3 weeks. No sales deck. Just a direct conversation about your operations.