TenthNode›Hospitality
Hotels and Serviced Apartments

Your guests expect
fast responses.
Your ops team is still sorting the inbox.

Hotels and serviced apartment operators run on lean teams and tight margins. TenthNode automates the communication, invoice and maintenance workflows that consume your ops capacity so your team can handle more without adding headcount.

90%
Routine Queries Without Manual Triage
85%
Fewer Manual Invoice Touchpoints
~3 wks
From Scoping to Go-Live
The Problem

Where the hours go in a hospitality operation.

The ops team is not slow. The workflows are. Every one of these is a solvable problem and none of them require hiring another person to fix.

Guest communication volume
Pre-arrival requests, in-stay queries and post-checkout messages all arriving across email, OTA platforms and direct channels with no unified triage.
Booking and reservation triage
Enquiries from OTAs, direct email and channel managers requiring manual reading, matching and response before anything can be actioned.
Maintenance by manual relay
Guest-reported issues passed by word of mouth or shared chat, with no structured routing, prioritisation or follow-up trail.
Supplier invoices processed by hand
Finance team keying supplier invoices into the accounting system one by one. GL coding from memory, approval chasing by email.
Response time pressure
Guest expectations around response speed are rising. Manual triage means the inbox moves at the speed of whoever is monitoring it.
Ops team at capacity
Adding a new property or increasing occupancy immediately creates pressure to hire. The ops cost grows with the portfolio.
What We Automate

Workflows we typically build for hospitality operators.

Built for the communication volume and operational pace of hotels and serviced apartments. Fixed scope, fixed fee, live in about 3 weeks.

01

Guest communication triage and routing

Sub-2 min response on routine queries
Before

Every inbound guest message read manually, decided on and forwarded by hand across email and OTA platforms.

After

Every message classified and routed the moment it arrives. Routine queries answered automatically.

ClaudeAutomationMicrosoft 365 / GmailPMS
02

Booking and reservation email handling

Zero manual PMS updates on standard bookings
Before

Reservations team reading OTA notifications and channel manager updates manually, then updating the PMS by hand.

After

Confirmations, modifications and cancellations processed automatically. PMS updated without manual entry.

AutomationOpenAIChannel managerPMS
03

Maintenance request classification and routing

Every request logged, routed and tracked
Before

Guest maintenance issues passed informally. No consistent routing, prioritisation or follow-up.

After

Requests captured, classified by urgency and routed with room context attached. Guest notified automatically.

ClaudeAutomationFM system / ticketingSlack
04

Supplier invoice processing

85% reduction in manual invoice touchpoints
Before

Finance team keying invoices manually. GL coding from memory, approval chasing by email.

After

Invoices extracted by AI, coded to GL and routed for one-click approval. Posted on approval without re-keying.

AutomationOpenAIXero / NetSuiteEmail
Integration Layer

We work with your existing stack.

TenthNode does not replace your PMS, channel manager or finance platform. We build the automation layer that connects them and fills the gaps between them. If it has an API or a webhook, we can work with it.

Opera PMSShijiRMS CloudCloudbedsMewsSiteminderRevinateXeroNetSuiteMicrosoft 365Google WorkspaceSlackWhatsApp BusinessTwilioAutomation

If your platform is not listed, ask us. The list above is illustrative, not exhaustive.

In Practice
Across hospitality deployments

What changes when the manual work is eliminated.

Hospitality ops teams spend a significant share of their day on communication triage, invoice handling and maintenance relay. Work that is repeatable, rule-based and takes no judgement to do. That is exactly the work automation removes.

The team does not shrink. It redirects. Guest-facing work, relationship management, exception handling - the things that actually require a person - get the time they deserve.

HotelsServiced apartmentsMulti-property portfolios

Further reading

How to automate invoice processing for property accounting →Stuck with your system? You're stuck with the workarounds →
0
of routine guest queries handled without manual triage
0
min average response time on standard requests
0
reduction in manual invoice touchpoints
0
hrs per week recovered by operations team
FAQ

Common questions from hospitality operators.

We can integrate with Opera, Cloudbeds, Mews, Apaleo, RoomRaccoon and other platforms that support API or webhook access - which most modern hospitality PMS systems do. If you are unsure whether your system qualifies, tell us what you are running and we will confirm in the scoping conversation.
No. We build and test against your systems in a separate environment. Your team is not involved until user acceptance testing in week three, which typically takes a couple of hours. Go-live is a switch, not a transition period.
The system is built to surface exceptions, not to handle everything invisibly. Any message or situation the automation is not confident about is flagged to your team immediately with full context. Your team handles the edge cases; the automation handles the volume.
Yes. Workflows are configured to route by property, by team or by guest type. Whether you run a single site or a portfolio across multiple locations, the model scales without structural changes.
Infrastructure for a standard hospitality workflow stack typically runs between $100 and $200 per month. There are no per-guest or per-booking fees on the automation layer. You own all accounts on delivery.
Running a hotel or serviced apartment portfolio?

If your ops team is at capacity,
the answer is not another hire.

Tell us where the manual work is and we will show you what can be automated before your next busy period. No sales deck. Just a direct conversation about your operation.