Guest communication triage and routing
Pre-arrival, in-stay and post-checkout messages read and routed across every channel.
2 minresponse on routine queries
Powered by Enquiry Agent1m 48sresponse time, down from 4 hrs
Hi, any chance of a late checkout for room 214 tomorrow?
Classified · Guest request → Front desk
Hi Sarah, a 2pm late checkout is no problem. I have noted it on room 214 and the team will have it ready. Anything else for your stay?
Approved by front desk, sent
Hospitality · Hotels & Serviced ApartmentsThe inbox never sleeps.
The inbox never sleeps.
Now the response keeps up.
Guest messages arrive across every channel, at every hour. We read each one, route it and draft a reply in your voice for a person to approve, so guests get answered in minutes instead of waiting on whoever is watching the inbox.
You own everything we build
We never train models on your data
A human approves before anything posts or sends
Aligned to your local privacy regulations
The problem
Service runs at the speed of the inbox.
Guests judge you on response time. Manual triage caps how fast you can move and the cost climbs with every property.
Guest communication volume
Pre-arrival, in-stay and post-checkout messages arrive across email, OTA and direct channels with no unified triage.
Booking and reservation triage
Enquiries from OTAs, direct email and channel managers read, matched and answered by hand.
Maintenance by manual relay
Guest-reported issues passed by word of mouth or chat, with no structured routing or follow-up.
Supplier invoices by hand
Finance keying supplier invoices one by one, GL coding from memory, chasing approvals by email.
Response-time pressure
Guest expectations on speed keep rising. Manual triage moves at the pace of whoever is watching the inbox.
Ops team at capacity
Every new property or occupancy bump creates pressure to hire. The cost grows with the portfolio.
What we automate
The workflows behind faster service.
Each one takes manual work off the inbox, powered by the agent built for it.
Booking and reservation handling
OTA and direct enquiries matched and actioned without manual PMS updates.
0manual PMS updates on standard bookings
Powered by Enquiry AgentMaintenance request classification
Guest-reported issues logged, prioritised and routed with a full follow-up trail.
100%of requests logged and routed
Powered by Enquiry AgentSupplier invoice processing
Supplier invoices read, coded and matched, leaving Finance to review exceptions only.
85%fewer manual touchpoints
Powered by Invoice AgentAgents at work here
The building blocks behind these workflows.
Every hospitality workflow runs on cross-industry agents. Nothing bespoke required.
In practice
Routine guest work, handled without manual triage.
Across hospitality deployments, the pattern is consistent: faster responses, fewer manual touchpoints, hours back to the team. Figures are illustrative of a typical engagement.
0%
of routine guest queries handled without manual triage
0
min average response on standard requests
0%
fewer manual invoice touchpoints
0
hrs a week back to the ops team
Works with your stack
Connects to your PMS and channels.
The automation sits between your PMS, channel managers and accounting system. Nothing gets replaced.
OperaMewsCloudbedsRMS CloudShijiSiteminderRevinateXeroWhatsApp Business
Don't see your system here? Ask us anyway, chances are we already support it.
Hospitality FAQ
Questions operators ask.
Opera, Mews, Cloudbeds, RMS Cloud, Shiji and the major channel managers. The automation connects to your PMS rather than replacing it.
No. We build and test alongside the current process, then switch over once it is proven. Front-of-house keeps working the way they do today until go-live.
It routes to a person with the full thread attached. The agent drafts and handles routine messages; anything sensitive or unusual goes to your team to answer.
Yes. The same workflows run across every property, with one consistent response standard and reporting that rolls up rather than being stitched together.
A fixed build fee, then a flat monthly fee to keep it running, from US$750 a month, with unlimited volume within fair use. You own everything on delivery.
Ready when you are
Book a scoping call