Enquiries handled, not just sorted.
Every message into your shared mailbox is read, classified and routed to the right team. A reply is drafted from your own knowledge base and a person approves it before it sends.
"Hi, the aircon in our unit hasn't been cooling properly since the weekend. Could someone take a look this week?"
"Thanks for letting us know, we've logged this with our maintenance team and a technician will be in touch to arrange a time this week."
Guardrails, not guesswork.
The agent only ever works from what you give it. Every reply is grounded, screened and reviewed before it goes anywhere.
Grounded only
Replies are drafted only from your SOPs, policies and brand voice. Nothing is invented.
Injection screening
Messages are screened for attempts to hijack the agent before they reach the draft step.
PII redaction
Personal details are redacted before anything is logged or stored.
Human approves
Every draft goes to a person to review, edit and approve before it sends.
Read, classify, draft, approve.
Four steps, every time. Most enquiries reach a ready-to-send draft before anyone on your team has opened the mailbox.
Enquiry arrives
A message lands in your shared mailbox, for any reason a customer or resident might write in.
Classified and routed
The agent reads the enquiry, works out what it is and routes it to the right team, whether that is leasing, resident services, maintenance or something else.
Reply drafted from your knowledge base
A response is drafted automatically, grounded in your SOPs, policies and brand voice, never made up.
A person approves and sends
Your team reviews the draft, edits if needed and approves. The agent logs everything.
Zero manual triage, replies drafted in minutes not days
A property operator had one shared mailbox covering enquiries, complaints and requests for several teams, all sorted and answered by hand. The agent now classifies every message on arrival, routes it to the right team and drafts a grounded reply for a person to approve.
manual triage
to route and draft a reply
handled with a drafted reply
Works in the mailbox your team already uses.
The agent reads from your shared mailbox and drafts from your knowledge base, wherever it lives.
Don't see your system here? Ask us anyway, chances are we already support it.